“Do You Know What I Want?” Personalizing Every Call
A Voxify White Paper

Does your IVR provide a personalized experience to every caller? The Intelligent Customer Front Door™ is the new paradigm for using speech technology to unify cross-channel customer service. Learn how you can leverage your company’s accumulated customer interaction assets to anticipate customer needs and drive loyalty.

RFP Guide: Choosing a Hosted Voice Self-Service Solution

Contact centers increasingly rely on voice self-service solutions to automate customer service inquiries without compromising caller satisfaction. That's because voice self-service solutions are designed to provide better customer service by shortening wait times and providing callers with 24x7 access to their accounts. Plus, they help customer service organizations lower contact center costs by reducing the need for customer service agents.

Our research shows that a growing number of businesses are choosing to purchase voice self-service solution-as-a-service from the hosted service provider instead of deploying the solutions on their own premises. Hosted services accelerate the time to deployment and significantly reduce upfront capital expenditures by wrapping the costs of application development and deployment into a monthly usage fee. To aid in the vendor selection process and ensure that an organization can compare one proposed solution to another, most organizations issue a "Request for Proposal" (RFP) and carry out a thorough evaluation of vendors and their proposed solutions. The RFP process is a critical step in deploying a hosted voice self-service solution that will ensure that the organization selects a vendor and solution that satisfies both the technical and business requirements. This document serves as a guide through the process of drafting a RFP to solicit bids from vendors of voice self-service platforms offered "on-demand" or as services provided by third-parties.

SpeechCycle presents
Rich Phone Applications; The Next Generation of Automated Customer Care

What does it take to immerse callers in automated dialogs that will resolve even the most challenging of situations? It’s not simply creative voice user interface design. Nor is system integration alone the answer. Find out in this white paper how a new class of knowledge enabled and event capable natural language speech applications will exceed your caller’s expectations.

White Paper: Grow Your Business, Not Your Support Costs Creating a cost-effective, multi-channel support operation with SugarCRM
a SugarCRM White Paper

How can your company collaborate as a team as well as lower the response times to customer inquiries? This white paper details how users can better manage their customer service and support operations in many ways.

By utilizing SugarCRM, learn how you can:

1) Address inbound customer communications via multiple channels.

2) Use the Knowledgebase to centralize knowledge and issue resolution information.

3) Enable customers to initiate self-service sessions through SugarCRM’s Self-Service Portal.

4) Gain visibility into Support Operations.

Download the FREE White Paper and read how your company can scale its customer base without scaling your support organization.

Speech Technology Magazine Presents: Technology as One, Unified Communications
Sponsored by Aspect

Every so often, an idea takes hold in the business community that is so intuitively rational that its adoption and success is virtually guaranteed—given enough time. One such idea is unified communications (UC), which may be in the early adoption stage right now but is on the verge of mass acceptance within the corporate world in a few years.

Speech Technology Magazine Presents: The Power of Speech Solutions for Small to Medium Businesses
Sponsored by angel.com and Avaya

In the following two Best Practices leadership essays from Angel.com and Avaya, you will find how two different technologies, speech-enabled IVRs and unified communications, can help SMBs gain competitive advantage, improve their business processes, and better serve their customers.

Speech Technology Magazine Presents: The Importance of Testing, Tuning, and Tools
Sponsored by Empirix, IQ Services, VoiceObjects, and Voiyager

In this special sponsored content section of April 2008's Speech Technology magazine, we invited vendors involved in testing, tuning, and tools for speech solutions to educate our audience on the importance of setting up a framework for making sure that speech-based deployments are successfully implemented and vigilantly maintained.

Speech Technology Magazine Presents: The Promise of Voice Search
Sponsored by Talkhouse

Voice search is the next natural extension of web search, but that's just one of the applications for this new technology. Voice search promises to forever change the way we interact with databases and contact centers and will create new business models upon which businesses can capitalize.

Speech Technology Magazine Presents: Hosted Speech Solutions for Enterprise and Service Provider Markets
Sponsored by Envox, Intervoice, TuVox, Verizon Business, and VoiceVerified

In this special sponsored content section of November/December 2007's Speech Technology magazine, we offered vendors of hosted solutions the opportunity to speak directly to our readers, and it’s surprising how their messages differ!

Speech Technology Magazine Presents: The Value of Speech Analytics
Sponsored by Autonomy, Nexidia, SER Systems, and Verint

In this special sponsored content section of September 2007's Speech Technology magazine, we invited all speech analytics solution providers to reach out to our audience, both in print and online, to recommend best practices or case studies that would help end users implement speech analytics deployments.