Connect with Mike Monegan

Mike Monegan

Vice President Product Management
Cyara

Picture of Mike MoneganAs Vice President of Product Management, Mike leads a global team that drives product strategy and definition for Cyara, the provider of the industry's leading Customer Experience Assurance Platform. He is a 25-year veteran of technology and leadership roles. Prior to Cyara, Mike was VP Applications, leading the global application design and development functions at [24]7, where he oversaw increasingly sophisticated customer service speech and web applications for a wide variety of industries. Prior to helping make [24]7 the leader in multimodal customer service applications, Mike held positions at Voxify, NeXT, Apple, Symantec, and HP. Mike holds both a BS and MS in Computer Science from MIT.

 

 

SpeechTEK 2019

SpeechTEK 2018

  • Tuesday, April 10, 2018
    • 11:45 a.m. - 12:30 p.m. C202: Getting Chatbots Right–Assuring Quality Customer Experience

SpeechTEK 2013

  • Tuesday, August 20, 2013
    • 10:45 a.m. - 11:30 a.m. A201: PANEL: The Changing Role of Speech in a Multichannel World
  • Monday, August 19, 2013
    • 10:15 a.m. - 11:00 a.m. C101: Giving Customers a Unified Digital Experience

SpeechTEK 2012

  • Tuesday, August 14, 2012
    • 2:45 p.m. - 3:30 p.m. D204: Multimodal and Multichannel Languages and Platforms

SpeechTEK 2011

  • Tuesday, August 9, 2011
    • 4:30 p.m. - 5:30 p.m. C205: Speech System Architectures and Platforms
    • 1:45 p.m. - 2:45 p.m. C203: Call Center Knowledge Management and Automated Help
  • Wednesday, August 10, 2011
    • 9:00 a.m. - 10:00 a.m. A301: Selecting a Voice for Your Speech Application

SpeechTEK 2010

  • Monday, August 2, 2010
    • 4:15 p.m. - 5:00 p.m. B106: Measuring the Customer Experience
  • Wednesday, August 4, 2010
    • 2:45 p.m. - 3:45 p.m. E304: Making VoiceXML Applications Portable
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