Helen VanScoy

Director, User Interface Design
Performance Technology Partners

Picture of Helen VanScoyHelen has over 18 years of experience in the Speech and IVR industry, with a focus on human factors and usability. A linguist by education, Helen is fully bilingual in English and Spanish, and has leveraged her knowledge of phonetics, phonology, and sociolinguistics in her designs, contributing to her understanding of human-computer interaction. Prior to joining Performance Technology Partners (PTP), she worked as a Senior User Interface Designer at Nuance (formerly ScanSoft and SpeechWorks) and in the speech group at Technology Resources Inc. (TRI), the R&D organization at SBC. Her specialty is IVR user interface design with a focus on human factors, usability, and localization of user-centered design. Helen's experience includes designing, tuning, localizing and testing automated speech recognition telephony systems, and coaching voice talent. Helen has served as the Lead UI Designer on English-only, English-Spanish bilingual, and multilingual international projects for many large-scale IVR projects and currently serves on the board of the Association for Voice Interaction Design (AVIxD).

SpeechTEK 2019

SpeechTEK 2016

  • Monday, May 23, 2016
    • 11:15 a.m. - 12:00 p.m. D102: Designing Globally: How Do You Design for a Language You Don’t Speak?

SpeechTEK 2015

  • Wednesday, August 19, 2015
    • 2:45 p.m. - 3:30 p.m. B304: PANEL: Escape From the Lab: Field Research for the Interface of Things

SpeechTEK 2014

  • Wednesday, August 20, 2014
    • 10:45 a.m. - 11:30 a.m. B301: PANEL: Cross-Cultural Usability Testing

SpeechTEK 2013

  • Tuesday, August 20, 2013
    • 11:45 a.m. - 12:30 p.m. B202: Do-It-Yourself Workshop: Persona
  • Wednesday, August 21, 2013
    • 1:45 p.m. - 2:30 p.m. B303: Do-It-Yourself Workshop: Audio Recordings

SpeechTEK 2012

  • Monday, August 13, 2012
    • 10:15 a.m. - 11:00 a.m. A101: PANEL: Agent/Automation Balance
    • 1:15 p.m. - 2:00 p.m. B103: PANEL: Design Guidelines
  • Wednesday, August 15, 2012
    • 2:45 p.m. - 3:30 p.m. C304: Speech in Healthcare

SpeechTEK 2011

  • Tuesday, August 9, 2011
    • 1:45 p.m. - 2:45 p.m. B203: What VUI Standards Are Possible?
  • Wednesday, August 10, 2011
    • 10:45 a.m. - 11:45 a.m. C302: Case Studies
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