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Biographical Information
Jason Young
President
Leadsmart Inc.
author of Culturetopia: The Ultimate High-Performance Workplace
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Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Young learned the value of a successful workplace culture. During his ten years with the airline consistently rated #1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs that led to its world-renowned leadership and customer service culture.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Young separated from the pack in 1998 to launch his own consulting practice specializing in leadership, customer service, and team building. Today, as president of LeadSmart, Inc., Young shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola, and Tyson Foods, to name just a few. He has even returned to his old turf—Southwest Airlines—to extend his knowledge as a corporate training consultant in leadership development area once again. He shares his philosophy on creating high performance cultures in his book Culturetopia: The Ultimate High Performance Workplace.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Young offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types—from senior level executives to frontline employees. His messages reach the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers, and the company for which they work.
Jason Young’s keynote and workshop presentations are designed to reinforce the concepts and skills for learning and assisting in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
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