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Biographical Information
Kristie Goss-Flenord
Consultant, Human Factors
Convergys


Kristie is a Human Factors Consultant at Convergys.  She holds a Master of Science in Computer Science from Auburn University, where she studied human centered computing under the guidance of Dr. Juan Gilbert, a prominent member of the Speech community.  Kristie has worked on speech applications for numerous clients and is a co-inventor on a patent, “Method and System for Creating Natural Language Understanding Grammars”.  She's been working in this industry since 2004 and has presented multiple talks at SpeechTEK conferences in the past.

Articles By Kristie Goss-Flenord

A Multiple Approach Is Best

VUI testing should involve surveys, call recordings, and call logs together.
Posted 09 Jul 2007 - July/August 2007 Issue - by Kristie Goss , Juan Gilbert
 
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