Voice Interaction Designer
Jenni is currently consulting through SpeechUsability. Her years at Travelocity have given her a unique perspective on not just design, but working with the business to see how IVR can best help them. She is a constant advocate for the customer. She is also chair of the AVIxD committee documenting design guidelines.
Articles By Jenni McKienzie
Test participants need to experience for themselves the advantages of a new system
Sometimes the right business decision is so obvious you don't need data to prove it
When an IVR pro gets flummoxed by IVRs, design lessons ensue
Thinking like a tech company is the key to getting it right
Reprompts should correspond to the type of error being generated.
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