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Biographical Information
Jenni McKienzie
Voice Interaction Designer

Jenni is currently consulting through SpeechUsability.  Her years at Travelocity have given her a unique perspective on not just design, but working with the business to see how IVR can best help them.  She is a constant advocate for the customer.  She is also chair of the AVIxD committee documenting design guidelines.



Articles By Jenni McKienzie

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system
Posted 10 Nov 2016 - Winter 2016 Issue Issue - by Jenni McKienzie

Data Is Indispensable— Except When It’s Not

Sometimes the right business decision is so obvious you don't need data to prove it
Posted 14 Jun 2016 - Summer 2016 Issue Issue - by Jenni McKienzie

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue
Posted 09 Nov 2015 - Winter 2015 Issue Issue - by Jenni McKienzie

Car Interfaces Are in Desperate Need of Attention

Thinking like a tech company is the key to getting it right
Posted 08 May 2015 - Summer 2015 Issue Issue - by Jenni McKienzie

Moving Beyond 'I'm Sorry, I Didn't Get That'

Reprompts should correspond to the type of error being generated.
Posted 01 Apr 2008 - April 2008 Issue - by Jenni McKienzie
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