Each call to a speech IVR is a conversation that, like human conversations, can easily be disrupted when one party misreads the inherent turn-taking cues and talks out of line. While humans easily recover after interrupting each other, a single turn-taking error can derail a conversation with a speech application. This session explores the concept of turn-taking and offers actionable advice on how to prevent, diagnose, and repair designs plagued by turn-taking issues.