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Biographical Information
Monique M. Bozeman
Analyst/Consultant
Monique Bozeman Consulting
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Monique Bozeman is a strategic and tactical marketing consultant with over 20 years experience in voice, speech, CTI, CRM, call center, document management and email management technologies and applications. Recent vendor experience includes senior-level marketing roles at VoiceObjects, where she drove all product marketing activities; five years at Genesys, (Alcatel-Lucent) covering competitive intelligence worldwide and all go-to-market activities for the core of the Genesys suite; and stints at eCRM vendor Kana Software and document management and workflow vendor FileNet/IBM. Ms. Bozeman also served four years as director of research and product development for Inc.-500 startup-up IPC which pioneered some of the first U.S. and European conferences, trade shows and magazines (Voice Processing Magazine) and market studies for the speech, voice and call center markets.
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