August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Dave Pelland Global Director, IVR Practice Genesys

Dave Pelland is the Global Director of the IVR Practice at Genesys. He has been designing, implementing and usability testing user interfaces for over 25 years. Starting with voice at Wildfire, a pioneer in virtual assistant technology, Dave has worked on a wide variety of applications from enterprise solutions to large-scale telecom deployments. His experience has been as a designer, usability engineer, localization specialist, team lead and architect. Recently Dave has been focusing on omnichannel application design as well as advancing automation in speech application design and development.

Monday, April 24, 2017

3:15 p.m. - 4:00 p.m.

A105: PANEL: Do-It-Yourself IVR?

Tuesday, May 24, 2016

2:45 p.m. - 3:30 p.m.

C204: Tools for Voice Interaction Design

Tuesday, August 18, 2015

11:45 a.m. - 12:30 p.m.

A202: Exceeding Expectations for Speech Application

Tuesday, August 19, 2014

1:45 p.m. - 2:30 p.m.

B203: Living the Cross-Channel Dream

Tuesday, August 14, 2012

2:45 p.m. - 3:30 p.m.

B204: Multipurpose Design Documentation

Wednesday, August 15, 2012

2:45 p.m. - 3:45 p.m.

A304: Importance of Prompting

Tuesday, August 9, 2011

3:00 p.m. - 3:45 p.m.

B204: VUI Design Tools

Monday, August 8, 2011

11:30 a.m. - 12:30 p.m.

A102: New Ideas in Speech Strategy

Tuesday, August 3, 2010

4:15 p.m. - 5:15 p.m.

C205: Testing Strategies

Wednesday, August 20

2:45 p.m. - 3:45 p.m.

C304: Developing and Testing Multimodal Applications

Wednesday, August 22

11:45 a.m. - 12:45 p.m.

E302: Tuning Speech Applications for Maximum Performance, Part 2