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Biographical Information
Susan L. Hura
Principal
SpeechUsability


Susan Hura is the owner and Principal of SpeechUsability, a consulting firm that specializes in collecting relevant, actionable data from end-users to make speech-enabled automation intuitive and appealing. Susan's deep experience in linguistics, speech acoustics, human-computer interaction, and speech technologies has enabled SpeechUsability to help clients in the travel, financial services, automotive, retail, telecommunications, and healthcare industries.  Susan founded and managed the Center for User Experience at Intervoice, and was a member of the human factors team at Lucent Technologies Bell Labs.  As a faculty member at Purdue University, she cofounded a multidisciplinary team researching novel approaches to speech recognition.  Susan holds a Doctorate in Linguistics from the University of Texas at Austin.  Susan has served as Program Chair of the SpeechTEK Conference since 2007, writes the Interact column for Speech Technology Magazine, and is the Past President and a founding Board Member and of the Association of Voice Interaction Design (AVIxD).  

Conference Sessions By Susan L. Hura PhD
SpeechTEK 2016
Thursday, May 26, 2016
1:00 p.m. - 4:00 p.m. STKU-6: Usability Reboot - This workshop has been canceled.

SpeechTEK 2014

Monday, August 18, 2014
2:15 p.m. - 3:00 p.m. A104: PANEL: Evolution or Revolution?
3:15 p.m. - 4:00 p.m. C105: Lightning Session: Speech Transforms Healthcare

SpeechTEK 2013
Thursday, August 22, 2013
1:00 p.m. - 4:00 p.m. STKU-8: After the Vendor Leaves (CANCELLED)

Tuesday, August 20, 2013
11:45 a.m. - 12:30 p.m. B202: Do-It-Yourself Workshop: Persona

Monday, August 19, 2013
11:15 a.m. - 12:00 p.m. C102: PANEL: Natural User Interfaces in the Connected Car

SpeechTEK 2012
Wednesday, August 15, 2012
10:45 a.m. - 11:30 a.m. C301: PANEL: Has Speech Improved the Customer Experience?

SpeechTEK 2011

Monday, August 8, 2011
3:00 p.m. - 4:00 p.m. B104: The Value of User Research

Wednesday, August 10, 2011
Keynote 2:15 p.m. - 3:15 p.m. Prescription: What’s Needed to Move Speech Forward?

Tuesday, August 9, 2011
1:45 p.m. - 2:45 p.m. B203: What VUI Standards Are Possible?

SpeechTEK Europe 2011
Wednesday, 25 May 2011
10:30 a.m. - 11:15 a.m. B101: Customer testing of natural language dialogue
1:45 p.m. - 2:30 p.m. B103: Designing your voice application

Thursday, 26 May 2011
10:30 a.m. - 11:15 a.m. B201: Voice user interface design issues

SpeechTEK 2010
Sunday, August 1, 2010
1:30 p.m. - 4:30 p.m. STKU-2: Introduction to Voice User Interface Design

Thursday, August 5, 2010
9:00 a.m. - 12:00 p.m. STKU-5: Your IVR When the Vendor Leaves

Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m. D304: Effective User Research Techniques

SpeechTEK Europe 2010
Wednesday, 26 May 2010
1:45 p.m. - 2:30 p.m. A103: Voice User Interface Design: Major Issues

Thursday, 27 May 2010
11:30 a.m. - 12:15 p.m. B202: Panel: The Ultimate VUI Q&A
10:30 a.m. - 11:15 a.m. A201: Designing Real World IVR Applications

SpeechTEK 2008

Thursday, August 21
1:30 p.m. - 4:30 p.m. STKU-8: User-Centered Evaluation Techniques

SpeechTek 2007
Monday, August 20
11:30 a.m. - 12:30 p.m. B102: Usability Surveys: Practical Techniques


Thursday, August 23: SpeechTEK University
9:00 a.m. - 12:00 p.m. User-Focused VUI Design

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SpeechTEK 2011

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