SpeechTEK.com

Biographical Information

Jessica Kaufman
Lead Voice Channel Specialist
Voice Channel, Operations Support
Blue Shield of California

Leveraging her 18 years of customer care experience in the healthcare industry Jessica has provided operational guidance and expertise for the Blue Shield Voice Channel support team for the last 6 years. By maintaining a primary focus on consistent, branded and user centric voice channel design accross all telephony portals this team has had great success in automation and customer service excellence in the uniquely challenging field of healthcare.

Conference Sessions By Jessica Kaufman

SpeechTEK 2013

Wednesday, August 21, 2013

2:45 p.m. - 3:30 p.m.	C304: PANEL: Emerging Uses of Speech in Healthcare
11:45 a.m. - 12:30 p.m.	C302: Panel: An Open and Honest Conversation About Deploying Speech

SpeechTEK 2012

Wednesday, August 15, 2012

1:45 p.m. - 2:30 p.m.	C303: Customer Satisfaction and Voice of the Customer
11:45 a.m. - 12:30 p.m.	C302: Measuring Customer Effort

SpeechTEK 2011

Wednesday, August 10, 2011

10:45 a.m. - 11:45 a.m.

C302: Case Studies