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Biographical Information
Dave Pelland
Global Director, IVR Practice
Genesys


Dave Pelland is the Global Director of the IVR Practice at Genesys. He has been designing, implementing and usability testing user interfaces for over 25 years. Starting with voice at Wildfire, a pioneer in virtual assistant technology, Dave has worked on a wide variety of applications from enterprise solutions to large-scale telecom deployments. His experience has been as a designer, usability engineer, localization specialist, team lead and architect. Recently Dave has been focusing on omnichannel application design as well as advancing automation in speech application design and development.

Conference Sessions By Dave Pelland
SpeechTEK 2017
Monday, April 24, 2017
3:15 p.m. - 4:00 p.m. A105: PANEL: Do-It-Yourself IVR?

SpeechTEK 2016
Tuesday, May 24, 2016
2:45 p.m. - 3:30 p.m. C204: Tools for Voice Interaction Design

SpeechTEK 2015
Tuesday, August 18, 2015
11:45 a.m. - 12:30 p.m. A202: Exceeding Expectations for Speech Application

SpeechTEK 2014
Tuesday, August 19, 2014
1:45 p.m. - 2:30 p.m. B203: Living the Cross-Channel Dream

SpeechTEK 2012
Tuesday, August 14, 2012
2:45 p.m. - 3:30 p.m. B204: Multipurpose Design Documentation

Wednesday, August 15, 2012
2:45 p.m. - 3:45 p.m. A304: Importance of Prompting

SpeechTEK 2011
Tuesday, August 9, 2011
3:00 p.m. - 3:45 p.m. B204: VUI Design Tools

Monday, August 8, 2011
11:30 a.m. - 12:30 p.m. A102: New Ideas in Speech Strategy

SpeechTEK 2010
Tuesday, August 3, 2010
4:15 p.m. - 5:15 p.m. C205: Testing Strategies

SpeechTEK 2008
Wednesday, August 20
2:45 p.m. - 3:45 p.m. C304: Developing and Testing Multimodal Applications

SpeechTek 2007
Wednesday, August 22
11:45 a.m. - 12:45 p.m. E302: Tuning Speech Applications for Maximum Performance, Part 2

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SpeechTEK 2011

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