|
|
| |
Customer Case Studies
By Customers For Customers
Customer case study presentations give you insight into how speech technologies are being applied in real-world situations. Presenters share how they successfully
procure, implement, and deploy existing speech applications and how they avoid common pitfalls. Customer case studies will be presented on automatic speech recognition solutions, analytics, and
speaker authentication across a wide variety of industries. Listen to presentations from companies in the following industries:
- Airline
- Construction
- Distribution
- Healthcare
- Financial Services
|
- Location-Based Services
- Manufacturing
- Mailstream Technology Management
- Government
- Wireless Telecommunications
|
|
|
|
|
C103 – Analytics: Extract Information From Call Logs
1:15 p.m - 2:00 p.m
Barb Bleiler, Manager, Provider Management, Commercial - WPS Health Insurance Learn how two health insurance companies use analytics to harness the information being gathered by their contact centers; how they extract and convert these insights into a meaningful understanding of customer wants, needs, and behavior; and how this understanding enables them to improve their processes, products, agent performance, and overall customer experience. If you are interested in improving the experience of your customers, then these firsthand descriptions by companies that use analytics are a “must attend.”
|
|
|
C105 – CSS Case Studies
3:15 p.m - 4:00 p.m
MODERATOR: Vick Cox, Consulting Systems Engineer - BNSF Railway
|
Challenges in Vocal Password Implementation
Global Bilgi gives contact center services to Turkcell who is the leading GSM operator in Turkey that has more than 30 million customers. The focus of the presentation is the implementation of VocalPasswordTM (from PerSay)
technology in this contact center to lower the call cost, increase security with higher customer satisfaction.
|
|
|
|
|
D202 – Using Speech on the Go
11:45 a.m - 12:30 p.m
MODERATOR: Judi Halperin, Principal Consultant and Team Lead, Global Speech Engineering - Avaya Inc. Brigitte Mora Richardson, Global Voice Control Technology/Speech Systems Lead Engineer, Electrical / Electronics Systems Engineering - Ford Motor Company Weiye Ma, Senior Speech Scientist - Telvent Worldwide
|
 Speech technologies have moved beyond the call center and now thrive in mobile applications. Attend this session to hear two success stories. Hear how Ford Motor Co. is providing cutting-edge services to drivers via the Ford Sync system, and learn about a 511 system that uses speech and visual modalities to provide timely, location-specific information to travelers.
|
|
|
|
|
A303 – Keeping Speech Projects on Track
1:45 p.m - 2:30 p.m
MODERATOR: Amy Downs, Director, Customer Solutions - Voxeo, an Aspect Company
|
|
Gold Sponsors
Monday
Lunch Sponsor
Tuesday
Lunch Sponsor
Wednesday
Lunch Sponsor
Media Center
Sponsor
Tuesday
Break Sponsor
Media Sponsors
|