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Autonomy is a global leader in infrastructure software for the enterprise. Autonomy's Meaning Based Computing technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video.
Voice information from the contact center, rich media, and enterprise communication is a rich source of enterprise intelligence. Autonomy's meaning-based speech analytics enables forward-thinking organizations to harness this intelligence and relate it to key customer interactions within email, chat, web content, surveys, wikis, blogs and the broader social networking sphere such as Twitter to drive business strategy and minimize risk. By intelligently processing and understanding the meaning of all interactions, Autonomy helps:
• Sales and Marketing hear what's being spoken about their brand to drive product strategy
• Customer Service understand the effectiveness of self service, promotions, and agent performance
• Legal Departments comply with legal and investigative requests for audio
• Compliance Officers protect the company's audio regulatory and retention obligations
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