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SpeechTEK 2009 - Event Sponsor
August 24 - 26, 2009 • Marriott Marquis • New York, NY
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Genesys
2001 Junipero Serra Blvd.
Daly City, CA 94014-3891

PH: 650-466-1100
FAX: 650-466-1006
Visit their Web site: www.genesyslab.com
Bronze Sponsor
Booth #315
Profile

Genesys, an Alcatel company, is 100 percent focused on software for customer service. Genesys directs more than 100 million customer interactions every day, allowing enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. For more information visit us at www.genesyslab.com  

Please visit our event sponsorship page to learn more about Genesys Telecommunications Laboratories at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=2003

Conference Sessions
James Barnett
Director
Monday, August 24 2009
1:15 p.m. - 2:00 p.m. D103: Mobile Speech
4:15 p.m. - 5:00 p.m. C106: Evolving Standards, Part 1

Wednesday, August 26 2009
1:45 p.m. - 2:30 p.m. C303: New Development Languages


Dr. Lizanne Kaiser
Sr. Principal Business Consultant
Monday, August 24 2009
1:15 p.m. - 2:00 p.m. A103: Focusing on Customers

Tuesday, August 25 2009
4:15 p.m. - 5:15 p.m. A205: A Look Ahead

Thursday, August 27 2009
1:30 p.m. - 4:30 p.m. STKU-9: Using Stories to Gather User-based Requirements


Phil Shinn PhD
VUI Designer/Speech Scientist
Monday, August 24 2009
1:15 p.m. - 2:00 p.m. B103: Data for Design

Tuesday, August 25 2009
1:45 p.m. - 2:30 p.m. B203: Understanding Caller Behavior
4:15 p.m. - 5:15 p.m. B205: Improving Alphanumeric Recognition


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