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SpeechTEK 2009 - Event Sponsor
August 24 - 26, 2009 • Marriott Marquis • New York, NY
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Convergys Corporation
201 East Fourth Street
Cincinnati, OH 45202

PH: 800-344-3000
Contact: marketing@convergys.com
Visit their Web site: www.convergys.com
Gold Sponsor
Booth #304
Profile

Convergys is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers and employees.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years.  We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com.

Please visit our event sponsorship page to learn more about Convergys Corporation at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=1748

Conference Sessions
Ms Darla Tucker
Customer Solutions Executive
Tuesday, August 25 2009
11:45 a.m. - 12:30 p.m. A202: Balancing Automation and Agent Interactions

Wednesday, August 26 2009
1:45 p.m. - 2:30 p.m. A303: Evolution of Multimodal Customer Care


Kristie Goss
Senior Analyst, VUI Designer
Monday, August 24 2009
3:15 p.m. - 4:00 p.m. A105: Building Trust in Outbound Calls

Wednesday, August 26 2009
11:45 a.m. - 12:30 p.m. A302: Measuring Customer Experience


Nancy Gardner
Senior Analyst
RTM Consulting and Professional Services
Monday, August 24 2009
1:15 p.m. - 2:00 p.m. B103: Data for Design

Wednesday, August 26 2009
1:45 p.m. - 2:30 p.m. B303: Challenging Contexts of Use

Julie Underdahl
Senior User Interface Designer
Tuesday, August 25 2009
10:45 a.m. - 11:30 a.m. B201: Error Prevention and Recovery


Harkishin Nachnani
Sr. Manager, Hosted VUI Design & Speech Science
Monday, August 24 2009
10:15 a.m. - 11:00 a.m. A101: High-Value Solutions on a Low Budget
1:15 p.m. - 2:00 p.m. A103: Focusing on Customers

Wes Hanchar
Usability Engineer
Tuesday, August 25 2009
3:30 p.m. - 4:15 p.m. B204: Usability Plus

Mr. Douglas Rosenberg
Technical Consultant, Speech Science
Wednesday, August 26 2009
2:45 p.m. - 3:45 p.m. C304: Tuning

Brian Eastley
Director, Market Strategy: Hosted Solutions
Relationship Technology Management (RTM)

Paul Watson
Wednesday, August 26 2009
Keynote 9:00 a.m. - 10:00 a.m. KEYNOTE PANEL - SaaS in Speech

Larry Murphy
Senior Manager, RTM Consulting & Professional Services
Tuesday, August 25 2009
3:30 p.m. - 4:15 p.m. B204: Usability Plus

Products
Buyers Guide Categories
Vertical Market Categories
Webinars

Put Your Customer Experience on the Fast Track

Sponsored by: Convergys
Original Broadcast Date: Jul. 22, 2010
 
Articles Mentioned
The Future of Speech in the Land of Z
The new generation has its own thoughts—and preferences—when it comes to voice technologies.
Sounding Board, Posted 06 Aug 2010
Security on Demand
Making voice authentication better for everyone involved.
Inside Outsourcing, Posted 01 Jul 2010 - July/August 2010 Issue
Market Leaders: Professional Services
Cover Story, Posted 01 Jul 2010 - July/August 2010 Issue
Convergys Adds to Decisioning Tool
New version of Convergys solution dramatically enhances every customer service interaction
Industry News, Posted 08 Jun 2010
Convergys Lights Up the Smart Grid with Smart Solutions
New billing and customer care solutions are available for the energy and utility markets.
Industry News, Posted 04 May 2010


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