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Biographical Information
Kristie Goss
Consultant, Human Factors

Kristie is a Human Factors Consultant at Convergys.  She holds a Master of Science in Computer Science from Auburn University, where she studied human centered computing under the guidance of Dr. Juan Gilbert, a prominent member of the Speech community.  Kristie has worked on speech applications for numerous clients and is a co-inventor on a patent, “Method and System for Creating Natural Language Understanding Grammars”.  She's been working in this industry since 2004 and has presented multiple talks at SpeechTEK conferences in the past.

Conference Sessions By Kristie Goss
SpeechTEK 2014
Monday, August 18, 2014
2:15 p.m. - 3:00 p.m. B104: How to Design Without Giving Developers Headaches

SpeechTEK 2013
Monday, August 19, 2013
10:15 a.m. - 11:00 a.m. B101: Do-It-Yourself Workshop: Menu Design
1:15 p.m. - 2:00 p.m. B103: Do-It-Yourself Workshop: Prompt Writing

SpeechTEK 2012
Monday, August 13, 2012
10:15 a.m. - 11:00 a.m. B101: Effective Natural Language
11:15 a.m. - 12:00 p.m. A102: Setting Goals for Automation

SpeechTEK 2010
Monday, August 2, 2010
8:00 a.m. - 8:45 a.m. SD102: How to Have a Positive Vendor-Client Relationship

Wednesday, August 4, 2010
11:45 a.m. - 12:30 p.m. B302: Lessons From Deployments

SpeechTEK 2009
Monday, August 24 2009
3:15 p.m. - 4:00 p.m. A105: Building Trust in Outbound Calls

Wednesday, August 26 2009
11:45 a.m. - 12:30 p.m. A302: Measuring Customer Experience

SpeechTek 2007
Tuesday, August 21
1:30 p.m. - 2:30 p.m. B202: Getting the VUI Right When Recognition Goes Wrong

Articles By Kristie Goss

A Multiple Approach Is Best

VUI testing should involve surveys, call recordings, and call logs together.
Posted 09 Jul 2007 - July/August 2007 Issue - by Kristie Goss , Juan Gilbert
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