Once again putting up impressive numbers for accuracy, cost, customization and integration, and innovation, Loquendo—with its three decades of experience and an ever-increasing stable of languages (currently at 26, including U.S. and U.K. English; Mexican, Argentinean, Chilean, and Castillian Spanish; Brazilian and standard Portuguese; Mandarin Chinese; Catalan; Italian; Greek; Swedish; German; French; and Dutch) and voices (currently at 63)—boasts not only great technology, but a strong research angle that pushed the technology forward.

Juan Gilbert, a computer science and software engineering professor and director of the Human Centered Computing Lab at Clemson University, described the company, which has offices in Italy, France, Spain, Germany, and the United States, as doing speech research that is “on the cutting edge.” With remarkable consistency, Convergys/Intervoice received high marks in every category, scoring the highest in its ability to execute and company direction. Analysts and consultants referenced its assets and the experience of its team as the driving force behind their scores, particularly after Convergys’ acquisition of Intervoice last year.