Company Workshops Company workshops are open to all attendees and are located in the Manhattan Ballroom on the 8th Floor.

Tuesday, August 25 10:30 a.m. – 12:30 p.m. Multimodal Development: Live in New York! Graham Allen, Director, Product Management Dave Pelland, Director, Enterprise Solutions Jeff Kosa, Solutions Architect Stop talking about multimodal client interactions and start creating them. During this workshop, we will create a live multimodal application that not only combines voice and data to increase containment rates through visual clues, but also allows end users to respond simultaneously with data and/or voice. Jumpstart your multimodal development today!

Tuesday, August 25 3:30 p.m. – 5:30 p.m. Outbound IVR: Best Practices for Maximum Performance This workshop is invitation-only.

Wednesday, August 26 10:30 a.m. – 12:30 p.m. Genesys Intelligent Customer Front Door™ Transforming the Caller Experience Mayur Anadkat, Product Marketing, Genesys The traditional self-service model was built around cost containment and customer service automation. Genesys is redefining this legacy model with the intelligent Customer Front Door (iCFD) based on the caller’s intent and contextual information in order to offer best resolution. iCFD combines voice self service software with best practices, routing and workflow into a single unified system that dynamically applies business processes to provide relevant, personalized service that can improve customer satisfaction and loyalty. Find out how iCFD delivers a much more inviting, intuitive, and intelligent customer experience.