Acclaim Telecom is a full-service provider of IVR / Speech Recognition system solutions. We specialize in the analysis, design and deployment of Microsoft OCS 2007 Speech Server applications and Convergys (Intervoice) using current tools and technologies. From hosting your existing Microsoft speech application to implementing a new design from the ground up, Acclaim Telecom has over 15 years of solid industry experience to support your projects.

Angel.com combines powerful business voice technologies with simplified implementation and management. Our open, software-as-a-service platform facilitates information-driven, personalized communications and transactions, improving business efficiency and enhancing caller satisfaction. Over 1,600 customers use Angel.com to more efficiently and cost-effectively build and manage call centers and IVR solutions like phone surveys, payment lines, and more.

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. By combining Aspect(r) Unified IP(tm) and Tellme Voice Self Service, Aspect brings to market an innovative hybrid, premise- and network-based contact center solution. Learn more at Booth #501.

Autonomy is a global leader in infrastructure software for the enterprise. Autonomy's Meaning Based Computing technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video.

Voice information from the contact center, rich media, and enterprise communication is a rich source of enterprise intelligence. Autonomy's meaning-based speech analytics enables forward-thinking organizations to harness this intelligence and relate it to key customer interactions within email, chat, web content, surveys, wikis, blogs and the broader social networking sphere such as Twitter to drive business strategy and minimize risk. By intelligently processing and understanding the meaning of all interactions, Autonomy helps:

      • Sales and Marketing hear what's being spoken about their brand to drive product strategy
      • Customer Service understand the effectiveness of self service, promotions, and agent performance
      • Legal Departments comply with legal and investigative requests for audio
      • Compliance Officers protect the company's audio regulatory and retention obligations

Deliver exceptional value to your business and customers with video and voice-enabled self-service solutions. Experience the ease of application creation through Avaya Dialog Designer, and leverage the resources of the Avaya DevConnect developer program to jumpstart your speech-enabled application efforts. Avaya is a global leader in communication systems, applications and services, serving over 1 million customers from small businesses up to more than 90% of the FORTUNE 500 companies.

Cepstral specializes in text-to-speech and offers the world's largest catalog of English voices. Cepstral TTS engines power embedded desktop and server markets. NEW!! VoiceForge - a hosted (SaaS) voice platform delivering on-demand audio for telephony, media sites, virtual worlds, consumer Internet devices, and web applications. "Fun" character voices available at www.voiceforge.com/demo.

Cisco® Unified Communications Solutions enable collaboration with a secure, rich-media experience that allows organizations to increase productivity and improve their competitive advantage through speed and innovation.  Cisco Unified Customer Voice Portal provides award-winning, speech-enabled voice and video self-service, either as a standalone IVR system, or seamlessly integrated with a contact center.

ClickFox, the defining leader of Customer Experience Analytics (CEA) solutions, translates interactions from all enterprise touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives. For more information visit http://www.clickfox.com.  

Contact automation is about savings, so at Contact Solutions we pay our employees to continually find NEW savings for our customers. Our On-Demand Service includes a Continuous Improvement Methodology - applied to every application, as a standard service - that identifies new automation opportunities. Our customer's save more, because we continually automate more.

Convergys is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers and employees.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years.  We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com.

Please visit our event sponsorship page to learn more about Convergys Corporation at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=1748

CSIdentity is the technology leader in providing identity theft protection services to businesses and consumers. CSIdentity SAFESM – Comprehensive Background Screening, Identity Verification, Alternate Names/Alias search, Authentication and Ongoing Criminal Monitoring.CSIdentity ProtectorSM – Full-service Identity Theft Protection, Insurance and Restoration. CSIdentity Breach – Proactive breach preparation services from discovery to resolution.

When quality matters, choose Empirix. Our testing and monitoring solutions assure the quality of your customer and agent experience by helping you find and fix problems prior to deployment, eliminating costly issues that arise during production. We also help you prepare for the future by validating that contact center performs at higher anticipated call volumes and that disaster/contingency processes work as planned.

First Data powers the global economy by making it easy, fast and secure for people and businesses to buy goods and services using virtually any form of electronic payment. First Data securely processes the transaction and harnesses the power of the data to deliver intelligence and insight for millions of merchant locations and thousands of card issuers.

Genesys, an Alcatel company, is 100 percent focused on software for customer service. Genesys directs more than 100 million customer interactions every day, allowing enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. For more information visit us at www.genesyslab.com  

Please visit our event sponsorship page to learn more about Genesys Telecommunications Laboratories at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=2003

GM Voices produces high-quality voice prompts in over 90 languages, recording only professional voice actors from its state-of-the-art studios. By humanizing voice applications, GM Voices increases caller containment and improves customer experience. Weekly recording sessions provide economical, quick and predictable delivery of ready-to-use audio files for use on any platform.

Gold Systems develops and deploys voice-driven communications solutions utilizing IVR, text-to-speech and speech recognition. Our offerings include implementing unified communications and messaging telephony interfaces, customized contact center solutions, and password management for telephone-based self-service. Gold Systems is a top-tier partner to leading speech and messaging vendors, including Microsoft, Avaya, Nuance.

GyrusLogic's conversational dialog tools will help you create a natural language application or augment a directed dialog application, reducing your total operational costs. The developed application is intuitive, conversational and understands what the user is trying to communicate regardless of how the request may be phrased. GyrusLogic's solutions are extendable to all forms of input be it web chat, phone, or smartphone (iPhone).

Humanity Interactive builds Digital Humans to be used in corporate communications.

Inference Communications is a specialist natural language speech recognition technology and solutions company. Inference's offerings include a wide range of pre-packaged speech solutions that can be customized, managed and maintained by the customer via a simple web interface. All solutions are underpinned by Inference's award winning grammatical inference technology.

IQ Services delivers proactive performance validation services for communications and contact center solutions. Throughout the communications solution life cycle, IQ Services offers performance and load testing, application feature testing, availability and performance monitoring, investment protection planning, and other testing services for businesses expecting high system efficiency and customer satisfaction.

Language Weaver (www.languageweaver.com) is a leader in automated language translation, delivering solutions to quickly and accurately translate digital content into dozens of languages. Focused on solutions for customer care and user generated content, Language Weaver provides trusted quality translations that maintain and extend brand voice across languages for global audiences.

Winner of 'Market Leader-Best Speech Engine' at the 2008 and 2007 Speech Industry Awards, Loquendo is the leading innovator in speech recognition and speech synthesis - providing a complete range of technologies for server, embedded and desktop solutions. Currently available in 26 languages with 63 voices, and constantly growing, Loquendo's best-in-breed technologies enhance customer satisfaction and greatly reduce costs.

LumenVox speech recognition technology is a building block of your successful speech solution. We provide the tools that you should be using in your IVR or other applications. Through accurate recognition and excellent support, our software helps hundreds of contact centers, platform providers, IVR developers, system integrators and IP-PBX vendors achieve their speech integration goals.

To ensure your success, we combine post-deployment tools, customer service, the most affordable speech technology in the industry, and video, webinar and hands-on training. By reducing operating costs, increasing customer satisfaction, and improving employee productivity, speech recognition solves an organization's challenges and modernizes customer interactions.

Message Technologies, Inc. (MTI) provides affordable, best-of-breed IVR and Speech application hosting solutions. Since 1982, more than 2,000 companies and partners have counted on us to optimize and improve their IVR performance by providing a reliable hosted infrastructure to support their customer solutions.

MicroAutomation is a full-service integrator of automated call center solutions.We specialize in implementing Speech Self-Service and Call Control applications in addition to comprehensive Analytics & Reporting solutions to enhance the customer experience. MicroAutomation helps companies maximize the efficiency of their existing call center infrastructures and empowers their customer service strategies.

Tellme lets people simply say what they want and get it. Tellme works with other Microsoft groups to deliver speech innovations making it easier to find information, connect with people and enhance business processes. The Tellme platform improves automation and customer service performance for businesses across 2 billion+ calls every year. Tellme-powered proactive and personalized self-service interactions help clients build stronger customer relationships while reducing the cost of providing customer care. The Tellme on-demand “pay as you go” model delivers faster ROI by eliminating upfront capital expenditure and lowering ongoing operating expense.

Please visit our event sponsorship page to learn where to find Tellme at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=1900

NeoSpeech is the fastest growing provider of text-to-speech software and applications for the mobile, enterprise, entertainment and education markets.

Nexidia’s flexible, affordable speech analytics solutions enable contact centers to tap into the actual voice of the customer and extract the type of compelling intelligence that drives business growth – all at speeds never before imagined. Organizations can improve operational efficiency, enhance customer experience and capitalize on new business opportunities.

NICE Systems (NASDAQ: NICE) is the leading provider of solutions that deliver strategic and operational insights to the enterprises organizations by recording and analyzing telephone calls, website- email- and chat- content, customer transactions, radio communications. NICE is also the leading provider of Interaction Analytics Business Solution, designed to improve contact center operational efficiency and drive strategic enterprise initiatives.

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel's technologies are designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world.

Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions - including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting - enable organizations with complex and evolving customer care operations to earn happy, loyal customers. Please visit our event sponsorship page to learn more about Nuance Communications at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=1644

Nu Echo develops high performance speech applications and development tools. Building upon two decades of experience in speech applications development and a full suite of application development, tuning, and testing tools, Nu Echo is uniquely equipped to deliver applications that simply work better.

Openstream is a leading provider of secure, standards based multimodal, mobile platform and applications, for Enterprises, content providers & carriers worldwide that offer cost-saving and brand-loyalty-enhancing mobile applications.

PTP is a contact center system integrator. We leverage contact center technologies to design exceptional customer experiences. Our expert consultants range from Project Management, Voice User Interface Design, Technical Architecture Design, Development, System Integration, to Testing, Tuning, and Maintenance.

PerSay (http://www.persay.com) is a leading provider of advanced biometric speaker verification products with a global network of partners and system integrators. Utilizing the biometric power of voice to verify a speaker's identity, PerSay's products are used by leading financial, telecommunications, enterprise and law enforcement organizations.

Real Soft, Inc. offers contact center products and professional services across Financial Services, Telecom, Retail, Government, and Healthcare domains. Real Soft has proven proficiency in Interactive Voice Response, Advanced Speech Recognition, Customer Relationship Management and IP based Voice Platforms. Real Soft's suite of speech enabled applications consists of solutions such as Insta Alert for proactive notification and alert management, FirstContact for automated dialing on IVR, Smart Call Back for Call Back Management and Universal CTI for complex CTI integrations. For sales or product inquiries, please contact marketing@realsoftinc.com.

 

Red Shift Company, through its patent pending discoveries and third party validations has advanced the state of the art of Automatic Speech Recognition. These technology changing discoveries serve as the foundation for the future of speech and hearing industries.

Resolvity’s on-demand speech IVR solutions automate a wide range of customer support calls –inbound customer service, natural language call routing, level 1 tech support, and outbound notifications. These solutions have been deployed in a wide variety of industries. Resolvity’s technology can be integrated seamlessly with a company’s existing IVR to deliver a compelling ROI.

Servion specializes in Customer Interaction Management (CIM) solutions that help companies provide a superior customer experience. Servion takes a consulting-led approach to optimize customer interaction for its clients, drawing from a proven combination of deep contact optimization experience, business acumen and broad Contact Center technology knowledge. With more than 400 customers and more than 1000 installations in 41 countries, Servion’s products and solutions handle in excess of 600 million multimedia interactions per month.

SpeechCycle is an award-winning pioneer in delivering contact center automation solutions for U.S. and global service providers and enterprises, in partnership with Tellme Networks' on-demand voice platform. SpeechCycle Rich Phone Applications (RPAs) rapidly pay for themselves in today's global economic uncertainty and C-level mandates to improve overall customer experience. Visit Booth #501.

Speech Technology Center is a global technological leader in a number of the fastest growing voice-based technology sectors, including: forensic examination, noise cancellation, multi-channel and handheld digital recording, IVR-engines, biometric voice authentication and identification. With over 18 years of experience and 100 specialists' strong R&D team STC offers a wide variety of cutting edge technological solutions.

SpeechTEK, Speech Technology magazine, STM eWeekly and SpeechSource, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technology magazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies 

Reaching 37,000 telecom professionals every month, delivering complete coverage of Unified Communication: PBX/IP-PBX, communication servers, contact centers, TEM, speech, mobility, integration, migration, maintenance, monitoring, Avaya, Cisco, Mitel, NEC, open source, telepresence, SIP, and more.

Tetco-Voxpilot, provides interactive video and voice services; it is part of the Tetco Group, which specialises in the video, voice and data convergence market. Thanks to a channel of key partners, the Tetco group provides operators and businesses with innovative solutions allowing them to rapidly enhance their creation of value.

 

Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience.

Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely, actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail store visit or IVR interaction while the memory of the experience is still fresh. Using our powerful reporting and analysis tools, clients discover and share insights to improve business decisions. Vocalabs' customers include Fortune 1000 companies, telecommunications carriers, industry consultants and equipment vendors. Our award-winning services include live-agent surveys and usability testing for speech recognition and IVR systems. We also provide syndicated research on phone-based customer service quality across a range of industries. Learn more at www.vocalabs.com.

VoiceVault has over 10 years of experience providing scalable speaker verification solutions to the government, financial and healthcare markets. The voice verification choice of organizations such as ABN-Amro, Anthem Health, Progressive Insurance and WellPoint; VoiceVault provides ISO 27001 certified solutions for caller authentication and HIPPA compliant electronic voice-signatures.

VoltDelta OnDemand Solutions take advantage of caller data, agent enabling technologies, and experienced VUI design to deliver uniquely innovative voice recognition applications. Multi-channel communications including voice and SMS create contact experiences that improve satisfaction with an exceptional return on investment. VoltDelta currently automates over 2 billion calls per year.

Voxeo makes Unified Communications and Unified Self-Service applications easy to build and deploy.
Voxeo's approach has made it the leading choice for enterprises and developers that prefer powerful simplicity where expensive complexity once reigned.

All of Voxeo's products and services are available for free development and trial use at http://www.voxeo.com/stek09

Walsh Media provides professional voice solutions to enhance the Customer Experience in Contact Center applications. We are advancing best practices in persona design, script enhancement, recording and prompt development for IVR and Speech Recognition, voice coaching, international talent and translation.Best practices and consistent ongoing support are all services provided by Walsh Media. www.walshmedia.com or 800-359-6158

West Interactive is a leading provider of hosted and managed automated customer contact solutions, custom speech applications, automated notifications, customer surveys, network-based call routing and analytic services. We make self-service a positive customer experience that drives customer satisfaction, reduces costs and generates revenue. For more information, please call or visit our website.