Gold Sponsors

Autonomy is a global leader in infrastructure software for the enterprise. Autonomy's Meaning Based Computing technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video.

Voice information from the contact center, rich media, and enterprise communication is a rich source of enterprise intelligence. Autonomy's meaning-based speech analytics enables forward-thinking organizations to harness this intelligence and relate it to key customer interactions within email, chat, web content, surveys, wikis, blogs and the broader social networking sphere such as Twitter to drive business strategy and minimize risk. By intelligently processing and understanding the meaning of all interactions, Autonomy helps:

      • Sales and Marketing hear what's being spoken about their brand to drive product strategy
      • Customer Service understand the effectiveness of self service, promotions, and agent performance
      • Legal Departments comply with legal and investigative requests for audio
      • Compliance Officers protect the company's audio regulatory and retention obligations

Convergys is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers and employees.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years.  We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com.

Please visit our event sponsorship page to learn more about Convergys Corporation at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=1748

Tellme lets people simply say what they want and get it. Tellme works with other Microsoft groups to deliver speech innovations making it easier to find information, connect with people and enhance business processes. The Tellme platform improves automation and customer service performance for businesses across 2 billion+ calls every year. Tellme-powered proactive and personalized self-service interactions help clients build stronger customer relationships while reducing the cost of providing customer care. The Tellme on-demand “pay as you go” model delivers faster ROI by eliminating upfront capital expenditure and lowering ongoing operating expense.

Please visit our event sponsorship page to learn where to find Tellme at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=1900

Bronze Sponsors

Genesys, an Alcatel company, is 100 percent focused on software for customer service. Genesys directs more than 100 million customer interactions every day, allowing enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. For more information visit us at www.genesyslab.com  

Please visit our event sponsorship page to learn more about Genesys Telecommunications Laboratories at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=2003

Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions - including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting - enable organizations with complex and evolving customer care operations to earn happy, loyal customers.

Please visit our event sponsorship page to learn more about Nuance Communications at SpeechTek 2009: http://www.speechtek.com/2009/sponsorprofile.aspx?SponsorID=1644

Official Twitter
Sponsors

Contact automation is about savings, so at Contact Solutions we pay our employees to continually find NEW savings for our customers. Our On-Demand Service includes a Continuous Improvement Methodology - applied to every application, as a standard service - that identifies new automation opportunities. Our customer's save more, because we continually automate more.