Voice Compass Stop By the SpeechTEK/CRM Magazine booth and get your signed copy of Voice Compass by editor Detlev Artelt. Detlev will be signing copies of at the Speech Tech/CRM Magazine booth on Monday, August 24 from 5:00 PM to 6:00 PM during the Grand Opening and Welcome Reception. Get your signed copy and save 20% off the cover price!

Speech technology has become a strategic asset for today’s enterprises. In call centers, it is fulfilling the dual promises of reducing costs and improving customer satisfaction by enabling self-service through IVR systems while offering a positive and engaging interaction. More speech vendors are furthering these efforts by delivering their solutions via the on-demand model, making their solutions available at a lower cost. But the latest developments in speech technology don’t end there.

Enterprises are also using speech technology to achieve operational efficiencies beyond the call center. Some are already using outbound, automated messaging to quickly send out promotions or alerts (i.e., reminders to refill prescription medication). Others are bolstering security and privacy efforts with speaker identification and verification technology. Employees are using speech technology to quickly reset passwords, sign up for benefits, and find information on company policies over the phone—a huge benefit for organizations with a geographically dispersed, virtual workforce. Field employees are also using speech systems as their primary point of contact to access enterprise information such as customer data, order status, and even access their office PCs.

Speech has clearly made a positive impact on enterprises, both within the organization and in communicating with customers, which is why the theme for this year’s conference is Speech in the Enterprise. Join us at SpeechTEK 2009 to hear how many diverse organizations are succeeding with speech technology and learn from industry experts how speech technology can benefit your organization as well.

SpeechTEK 2009 is the world’s biggest speech technology conference and exhibition. Nowhere else can you find so much information on the latest ideas, technologies, services, and solutions. This year, we offer more leading-edge information and opportunities for interaction with industry movers and shakers.

Help your organization take full advantage of all that speech technology has to offer by attending SpeechTEK 2009 and discussing how these exciting new technologies will drive the future. This program describes the many activities and opportunities that will help your company chart a successful course with speech technology.

• Speech technology is undergoing massive and rapid change - you’ve got to keep up! New products, new services, new players. The SpeechTEK 2009 agenda provides a unique opportunity for you to hear from industry experts and how they manage change.
• Your time is important: SpeechTEK 2009 was designed with YOU in mind. SpeechTEK presents relevant and reliable information to help you make the most informed decision possible for your organization.
• Learn from the experts: Leading experts and technical specialists comprise the speakers and moderators for SpeechTEK 2009. Get your questions answered about products, services and companies all in one place.
• Hear from organizations who have implemented speech: Learn how they overcame obstacles, and designed the perfect speech system for their organization.
• Cut through the hype: SpeechTEK sessions don't advocate one product or service over another. We work hard to ensure quality presentations and an all-points-of view look at the topics.
• Network with your peers: Events afford a wonderful opportunity to mingle and network with your peers, in a relaxed, enjoyable atmosphere.
• Proven event: SpeechTEK has been the window to the future of speech technology for 12 years, where you can experience education and innovation in action.
• All the players in one place: At SpeechTEK 2009, over 100 exhibitors will represent the leaders in speech technologies. The exhibit space will be packed with product demonstrations and vendors, so that you can meet with these leaders and witness first-hand the power that speech can bring to your business.
• Speech technologies impact the world: Speech technologies have enormous potential to empower your organizations communications environment. From improving customer service to empowering workers to enhancing devices to increasing productivity, speech technologies have the potential to offer unlimited opportunities for organizations worldwide.