Biographical Information
Dr Melanie Polkosky
Human Factors Psychologist/Consultant
IBM
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Melanie Polkosky, PhD, CCC-SLP is a speech-language pathologist and social-cognitive psychologist who specializes in human factors and interpersonal communication. She is a consultant for IBM, where she is engaged in applied design, user research, usability evaluation, mentoring, and education. Dr. Polkosky is Secretary and a founding board member for the Association for Voice Interaction Design (AVIxD).
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SpeechTEK 2010
Wednesday, August 4, 2010
SpeechTEK 2009
SpeechTEK 2008
SpeechTek 2007
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Articles By Dr Melanie Polkosky
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Sometimes conditions exist that can send tests awry.
New game brings out a speech technology wish list.
Lessons learned from some past speech deployment mistakes.
IVR could be the weakest link in the communications chain.
Usage data comes in three sizes: too little, too much, and [rarely] just right.
The server's tone sets the tone for the type of tip
I'm still haunted by the robocall months after the election.
The less memorable a VUI, the better
Listen to your gut, but back it up with user data.
User research is our best defense in the design war
Findings reveal unique characteristics that bind us as a profession.
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
Respect-it can be a difficult, yet highly desirable value to attain. Most people want respect; it's a basic human motivation to be treated with dignity.
Perhaps one of the great ironies in the field known alternatively as human factors, human-computer interaction, or user-centered design, is that some of its central concepts are exceedingly difficult to define. Take usability, for instance. Walk into any enterprise that claims to know something about technology (or uses it for business operations) and take an informal poll about what this term really means. In all likelihood, you’ll get as many answers as people you ask.…