Aspect Software, Inc., founder of the contact center industry, is the world's largest company solely focused on providing proven, innovative solutions to enable customer service, collections, and sales and telemarketing processes for in-house and outsourced contact centers. For more information, visit www.aspect.com.

World Leader in Contact Center Solutions
Cisco Systems is the world leader in IP-based contact center solutions for businesses of all sizes. The Cisco Unified Customer Contact Solutions portfolio includes both time-division multiplexing (TDM)- and IP-based voice self- and assisted-service solutions for large and midsize contact centers.

Cisco’s voice self-service solutions, including Cisco Unified Customer Voice Portal (CVP), offer a comprehensive set of natural-language voice self-service capabilities to automate incoming customer inquiries and deliver intelligent, personalized self-service over the phone enabling customers to efficiently and enjoyably retrieve the information they need from the contact center  

ClickFox, a pioneer in Customer Behavior Intelligence, enables organizations to see how their customers actually interact across a variety of systems, such as IVR, Web, CRM, agent desktops, Point of Sale and interactive kiosks. ClickFox uncovers opportunities for extending automation, cost savings and increasing revenue. For more information, visit http://www.clickfox.com.

Convergys at a Glance
Convergys Corporation creates exceptional value for its clients in customer care, human resources, and billing. Headquartered in Cincinnati, Ohio, Convergys operates customer contact centers, data centers, and other facilities in North America, Latin America, Europe, the Middle East, and Asia. Convergys Self Service provides hosted speech solutions to organizations seeking to automate high call volume. Key differentiators include an Open Hosting model that provides external control customers and partners, an exceptionally secure infrastructure, web-based reporting for analysis of call activity. Experience as the world’s largest outsourcer of contact center agents facilitates integration between Convergys speech and multi-vendor agent systems.

Our goal at CRM Media is to become the preferred source for information, products, and services relevant to the CRM user marketplace. CRM Media is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future. 

CRM magazine and destinationCRM.com's features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. CRM magazine and destinationCRM.com are ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare. 

 

Envox Worldwide is a leading global provider of voice solutions. The company’s software products and related services, included Envox OnDemand, dramatically reduce the time, cost, and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams.

First Data powers the global economy by making it easy, fast and secure for people and businesses around the world to buy goods and services using virtually any form of payment. First Data’s Voice Services group powers automated customer self service by developing and managing high-usage inbound and outbound voice applications on our state-of-the-art hosted platform. Put First Data’s intelligence to work for your business.

Our voice actors, recording engineers and management systems bring speech applications to life! With dozens of regularly available actors and our proprietary production techniques, we give technology a meaningful personality that connects with users. Translations and recordings in 60+ languages. Voice Branding means a consistent voice across any mix of technology.

Gold Systems’ self-service IVR, speech recognition and text-to-speech solutions allow businesses to improve profitability while providing customers with a service they love to use. Gold Systems software has automated over a billion telephone calls around the world since 1991. With its award-winning products and services, Gold Systems helps the Global 1000 identify where efficiency can be improved with voice-driven solutions. Gold Systems' vertical applications have positively impacted bottom line results for companies in the financial, insurance, health care, retail and utility industries.

For close to a century, IBM has transformed how people communicate and collaborate using technology -- around the world and across many industries.  Our ECM solutions are designed to maximize the value of your information, regardless of where it is stored and managed, enabling you to make better decisions, faster. IBM Classification Module powers taxonomy management solutions that accelerate time-to-value from your investment in ECM.  It knocks down barriers to wider ECM adoption by more effectively automating taxonomy assignment through understanding the content and making it more accessible through increasingly accurate cataloguing of information.

iFLYTEK is the leading speech technology solution provider in China. We have a 70% market share in the Chinese speech technology industry. The company owns speech synthesis, speech recognition, oral language assessment and many other global leading technologies. We can offer Chinese/English language solutions for the desktop, platform and embedded application environment. Appointed by the Ministry of Information Industry of China, iFLYTEK is now leading the work to set up the Chinese speech technology standard.

Intervoice is a world leader in multimedia communications, delivering natural, intuitive ways for people to interact, transact and communicate. Our software and professional services enable innovative voice portal, IP contact center, hosted services and self-service applications that empower millions of people daily. Over 5,000 customers in 80 countries rely on Intervoice. www.intervoice.com.

IQ Services empowers companies to deliver the best possible experience to their customers through proactive managed testing services for contact center solutions. IQ Services delivers performance and load testing, availability monitoring, feature function testing and more to help businesses achieve ROI and customer satisfaction objectives. Go live with confidence!

With over 30 years of speech technology experience, Loquendo is the multi-award winning leading innovator in speech recognition and text to speech - providing a complete range of technologies for server (MRCP), desktop or embedded. Currently available in 23 languages with 54 expressive voices, Loquendo's best-of-breed solutions guarantee integrators, whatever the application, enhanced customer satisfaction at competitive costs.

LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. Our innovative speech technology empowers channel integrators, developers, and solution providers to design and deploy dynamic speech solutions. LumenVox has gained industry recognition by winning over 20 awards for innovation, technical excellence, and user's choice for our Speech Engine and Speech Tuner. LumenVox can be reached at (877) 977-0707 or at www.LumenVox.com

Message Technologies, Inc. (MTI) helps companies improve business performance using interactive voice response (IVR) and speech technologies. Since 1982, more than 2,000 companies have counted on us for affordable, best-of-breed IVR and speech application design, development and hosting solutions. MTI also partners with leading speech application developers to provide a reliable hosted infrastructure to support their customer solutions.

Broad Capabilities
MTI handles every part of the IVR spectrum—application design, development and hosting, trunk and platform provisioning, monitoring, physical and logical security, co-location, and live agent services.

Configurable Applications
We help companies streamline call center operations with applications like MTI's AssuredVoice Store Greeter and Store Locator, and currently have applications which routinely handle millions of calls.

Custom IVR Solutions
MTI's Professional Services Group routinely engages in turnkey speech application design and development. Two decades in the industry have made us specialists in balancing rapid deployment with production stability, and we are well-positioned to develop expertly crafted applications. MTI has developed custom applications for large long-distance carriers, power utilities, pharmaceutical companies, financial institutions, and retailers. Our team has broad experience with VoiceXML, Microsoft Office Communications Server .NET, and SQL Server.

Best of Breed Platforms
MTI partners with industry leading vendors such as Genesys, Microsoft, Nuance and IBM to ensure customers benefit from best-of-breed technologies at every level.

Highly Available Hosted Infrastructure
What sets MTI apart? Reliability—99.99% uptime and redundant infrastructures; Responsiveness—24/7 rapid support; Service Quality—dedicated project managers take responsibility for planning and deploying applications.

To learn more about us, please visit www.messagetech.com.

NeoSpeech offers superior text-to-speech software engines and applications that deliver the most natural-sounding synthesized voice. Our TTS languages include: US English, Spanish, Japanese, Mandarin Chinese, and Korean.

Nexidia is the developer and provider of the most effective phonetic-based technology for audio and video search. Nexidia's core phonetic search engine is the only solution that enables search by using phonemes - the smallest units of human speech, enabling fast, accurate search and analysis of large volumes of audio.

NICE is the leading provider of Insight from Interactions(tm) solutions and value-added services, powered by advanced multidimensional interaction analytics. NICE's solutions address the needs of contact centers, enterprises and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve performance.

Nortel’s Media Processing Server voice portal products provide speech driven, converged, multimodal and multimedia Carrier quality to Enterprise, Hosted or Carrier customers. MPS is cost effective, resilient, and secure; open-standard based using VoIP/SIP and/or TDM to the network. Experience the expertise of our extensive Professional Services Organization and take advantage of SOA, SCE, and VXML/CCXML.

PerSay (http://www.persay.com) is a leading provider of advanced biometric speaker verification products with a global network of partners and system integrators. Utilizing the biometric power of voice to verify a speaker’s identity, PerSay’s products are used by leading financial, telecommunications, enterprise and law enforcement organizations. Contact: +1-866-239-8515 or sales@persay.com

Resolvity’s speech applications help companies automate complex customer support calls. While delivering a superior experience for interactions like natural language call-routing, these applications automate even highly interactive calls like technical and product support. This leads to dramatically improved adoption of speech automation. Both hosted and on-premise solutions are available.

SER’s speech analytics solution, SERTAINTY™, extracts valuable information from recorded voice conversations to discover customer needs and market trends; and analyze calls for script adherence, achievement of KPIs, root cause and fraud detection. Leveraging SERTAINTY with your recording solution helps to reduce call volumes, improve the customer experience, and increase revenue opportunities.

SpeechTEK, Speech Technology magazine, STM eWeekly and SpeechSource, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technology magazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies 

SpeechCycle resolves complex calls with engaging natural language voice recognition and web services integration. Callers become "immersed" in automated dialogs that seem personalized due to issue detail and features such as flexible prompt management and repeat caller identification. SpeechCycle delivers exceptional customer satisfaction within hosted or managed service deployment models.

Syntellect’s Customer Interaction Management solutions match your customer’s needs for anytime, anywhere access with the enterprise’s needs to deliver an optimized customer experience. Syntellect delivers custom selfservice speech and contact center solutions utilizing our products, services, and applications along with years of vertical experience that resolve your business needs.

Since 2000, TuVox has become synonymous with superior caller experience.  TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service.  TuVox accomplishes this through a combination of speech application solutions and contact center solutions for both inbound and outbound calls.  

 

Verint® Witness Actionable SolutionsTM offers Impact 360®, an analytics-driven workforce optimization solution that brings together quality monitoring, TDM and IP recording, speech and data analytics, workforce management, performance management, eLearning, and customer feedback surveys into a unified solution for analyzing customer interactions, improving workforce performance, and optimizing enterprise customer service processes.

Vicorp provides tools and services that allow companies to deliver better voice experiences for their customers. Vicorp's framework supports application lifecycle from design to deployment with support from professional service experts. New in 2008 - Strategic Services for building strategies for migrations and new network initiatives. Vicorp - Creating Value from Voice.

VocaLabs solves the need for cost effective and statistically accurate feedback about client care Speech Recognition, IVR, human agent, and tone applications. Our clients are end user enterprises, call center consultants, application providers and equipment vendors. We have the unique ability to evaluate a customer contact application at any stage of development, from prototype to live in the field using a large and demographically diverse pool of panelists, or via Express Feedback a proprietary service that matches live caller feedback with call recordings from the same individuals.

VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers through adaptive, cost-effective self-service phone portals. VoiceObjects enables organizations to personalize each caller's experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world's most sophisticated phone applications. For more information visit www.voiceobjects.com.

VoiceVerified is a pioneer in the voice biometric industry, providing verification services using existing telephony infrastructures.

VoiceVerified's PSP™ on-demand hosted voice verification service enables call centers and merchants to secure consumer not present (CNP) and other remote transactions, improve customer experience, promote brand loyalty, and protect privacy.

The VoiceXML Forum is an industry organization formed to create and promote the Voice Extensible Markup Language (VoiceXML). With the backing and contributions of its diverse membership, including key industry leaders, the VoiceXML Forum has successfully driven market acceptance of VoiceXML through a wide array of speech-enabled applications. For more information, please visit the Web site at www.voicexml.org. 

Voiyager is a software development company focused on creating new technologies that will drive new efficiencies as well as change the way VoiceXML and IVR applications are created. The flagship solution, Voiyager Dynamic Application Discovery, is a revolutionary patented technology that completely redefines how VoiceXML applications are developed, tested, and deployed. Voiyager is the first application that provides 100% application analysis. No other testing methodologies or products provide enterprises the validation that
deployed applications are error-free.

Voxeo makes telephony applications as easy to deploy as web applications. Over 25,000 developers have chosen to build voice applications on Voxeo’s VoiceXML, CCXML, and SIP platforms.

• Hosted Service with a 100% uptime guarantee
• Premise Systems with ASR and TTS included
• Free web-based GUI application development tool
• Free 24x7 Support

Voxify enables contact centers to offer self-service for customer phone calls. Automated Agents are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Automated Agents allow callers to speak naturally resulting in the best customer service.

Walsh Media, Inc., provides professional voice solutions for Contact Center Applications. IVR, Speech Recognition, PBX, ACD, Message-on-hold and web-sites are all systems Walsh Media can assist in enhancing the customer experience. Since 1986, we have supported the Fortune 1000 and companies across the continent to improve the way they communicate with their callers.

West Interactive Corporation is a premier provider of automated customer contact solutions that deliver high-quality customer care. With our industry experience, consultative approach, and expertise across a range of disciplines we develop solutions and products that help you to improve customer service, increase revenues and reduce costs. For information on how West Interactive's products, solutions and experienced industry professionals can help your business, contact 800-841-9000 or go to www.westinteractive.com